Kangaroo Japan
We're here to help

Contact support

Questions about an order, fees or shipping your cards to the U.S.? Reach out and our team will get back to you.

Ways to reach us

Pick whichever channel works best for you.

WhatsApp

Fastest way to reach a human. Message us for order help and quotes.

Message on WhatsApp

Email

Best for detailed questions, receipts and order references.

Email support

Discord

Join the Kangaroo Japan collector community for drops, tips and live help.

Join our Discord

Chat with us

Live chat with the Kangaroo Japan team is coming soon. In the meantime, reach us on WhatsApp, email or Discord.

Support hours

8:00 PM – 5:00 AM ET / 5:00 PM – 2:00 AM PT

Hours run overnight U.S. time (previous evening into the next morning) because our team is based in Asia. Times shift by one hour during daylight saving. We reply to off-hours messages as soon as we're back online.

Frequently asked

Quick answers before you reach out.

Visit the help center

Proxy purchase items may require additional domestic and international shipping fees. See the Fees page for an estimated breakdown.