Privacy Policy

What we collect

• Account data — the email address and password you register with. Passwords are stored hashed; we never see them in plain text.
• Order data — the listings you ask us to buy, order status, and the messages you exchange with our team.
• Shipping details — the recipient name, address and phone number you give us for international delivery, plus the customs declaration made for your parcel.
• Payment data— handled by our payment processor. Card numbers are entered on the processor's side; they do not reach our servers and we cannot see them.
• Technical data — cookies for your login session and language preference, and the bot-protection check on our sign-in form (Cloudflare Turnstile).

Why we need it

We are a proxy buying service: we purchase items in Japan on your behalf and forward them to you. That means we need your order and shipping details to place the purchase, receive the item at our Japan warehouse, declare it truthfully to customs, and ship it to your address. We also use your email to send order updates and to answer support requests.

Who we share it with

• Japanese marketplaces and sellers — to place the order. They see our details as the buyer, not yours.
• Carriers (Japan Post, FedEx, UPS, DHL) — your recipient name, address and phone number, so the parcel can be delivered.
• Customs authorities — the declared contents and value of your parcel. We declare honestly and do not under-declare on request.
• Our payment processor — to take payment and handle refunds.

We do not sell your personal data, and we do not share it for third-party advertising.

Where your data is handled

Nagatsuki Corporation operates from Japan, so your data is processed in Japan. If you order from the United States or elsewhere, your data crosses borders to reach us and to reach the carrier that delivers your parcel.

How long we keep it

Order, shipping and customs records are kept while your account is active and afterwards for as long as tax, customs and antique-dealer record-keeping rules require. Account data is deleted when you ask us to close your account, except for records we are legally required to retain.

Your choices

Email support@jp-buy.com to ask for a copy of your data, to correct it, or to close your account and have it deleted. Please write from the address on the account so we can confirm it is you. We will tell you if a legal retention rule stops us deleting something.

Children

This service is not directed at children under 13, and we do not knowingly collect their data.

Changes

If we change this policy we will update the date at the top of this page. Material changes will also be announced on the site.

Who operates this service

Questions about this page? Email support@jp-buy.com or use the contact page.